Support Center
Get help and find answers to common questions.
Live Chat
Chat with our support team
Phone Support
Call us at 1-800-LOGISTICS
Email Support
support@industrydirect.com
Getting Started
How do I create my first route?
Go to Routes and click "New Route" to start planning your delivery routes.
How do I assign drivers to routes?
When creating a route, select a driver from the dropdown menu in the Assignment section.
Route Management
How can I optimize my routes?
Use the "Generate Optimized Routes" button to automatically optimize routes based on locations and time windows.
Can I edit routes after creation?
Yes, you can edit routes from the Routes page by clicking on any route.
Payments & Financials
When do I get paid?
Payments are processed weekly. You can view your payment history in the Financials section.
How do I handle COD collections?
Mark COD as collected in the Financial Reconciliation page after delivery completion.
Fleet & Drivers
How do I add a new vehicle?
Go to Fleet Management and click "Add New Vehicle" to register a new vehicle.
How do I create driver accounts?
Go to Drivers and click "Add New Driver" to create a new driver profile.